1. About This Privacy Policy

This Privacy Policy explains how Princess Empire collects and processes personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that your information may be handled in accordance with this Privacy Policy.

2. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Your name.
• Email address.
• Telephone or WhatsApp number.
• Billing and delivery address.
• Order and transaction information.
• Information you provide when contacting Customer Care.
• Account login information where an account is created.
• Website usage and technical information.

3. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders.
• Arrange delivery of your purchases.
• Communicate with you about your order.
• Respond to customer enquiries and support requests.
• Manage your customer account.
• Process payments through our payment providers.
• Improve our website, products and services.
• Prevent fraud, abuse and unauthorized activity.
• Meet applicable legal and regulatory requirements.

4. Payment Information

Payments made through our website may be processed by third-party payment providers.

5. Sharing Your Information

We may share relevant information with trusted service providers when necessary to operate our business and provide our services.

These may include payment processors, delivery and shipping providers, website hosting providers, technical service providers and other companies that help us operate our website.

We do not sell your personal information to third parties.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and provide essential website functionality.

Cookies may be used to remember your preferences, keep items in your shopping cart, understand website usage and improve our services.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of our website function.

7. Website Analytics

We may use analytics and similar technologies to understand how visitors use our website and to improve website performance and customer experience.

Where third-party analytics services are used, their processing of information may also be subject to their own privacy policies.

8. Marketing Communications

Where you have provided consent or where otherwise permitted by applicable law, we may contact you about products, offers, promotions or updates from Princess Empire.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in the relevant communication or contacting us directly.

9. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records and complying with legal obligations.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request information about how your data is processed.

To exercise an applicable privacy right, please contact us using the details below.

12. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or other external services.

Princess Empire is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

Any updated version will be published on this page with the updated date where appropriate.

15. Contact Us