1. Introduction

Welcome to Princess Empire. By accessing or using our website, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website or place an order through our store.

2. Use of Our Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of Princess Empire or any third party.

You must not attempt to interfere with the security, functionality or operation of our website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes and other information displayed on our website are accurate.

However, colours may appear differently depending on your device, screen settings or lighting conditions.

Product availability may change without notice. We reserve the right to correct errors, inaccuracies or omissions in product information when necessary.

4. Prices and Payments

All prices displayed on our website are subject to change without notice.

The applicable price for an order is the price displayed at the time the order is placed, subject to any obvious pricing errors.

Payments may be processed through third-party payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method.

5. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been accepted. We reserve the right to refuse or cancel an order where appropriate.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframe communicated on our website or during checkout.

Delivery times may vary depending on the destination, shipping method, courier delays, customs procedures and other circumstances beyond our reasonable control.

For full information about delivery, please refer to our Shipping Policy.

7. Returns, Exchanges and Refunds

Returns, exchanges and refunds are handled in accordance with our Return & Refund Policy.

Please review that policy before placing an order so that you understand the applicable return requirements, exclusions and procedures.

8. Custom and Altered Items

Certain Princess Empire garments may be custom-made, personalized or altered according to customer specifications.

Custom-made, personalized or customer-altered items may not be eligible for return or exchange except where required by applicable law or where the item is defective or incorrect due to an error on our part.

9. Intellectual Property

Unless otherwise stated, the content on this website, including logos, photographs, graphics, designs, text, product images and branding, belongs to or is licensed to Princess Empire.

You may not reproduce, copy, distribute, modify, publish or commercially exploit our website content without prior written permission.

10. User Accounts

If you create an account on our website, you are responsible for keeping your account information accurate and your login credentials secure.

You should notify us promptly if you believe that your account has been accessed without authorization.

11. Prohibited Activities

You must not use our website to:

• Commit or facilitate unlawful activity.
• Attempt to gain unauthorized access to our systems.
• Introduce malicious software or harmful code.
• Interfere with the operation of the website.
• Copy or misuse our intellectual property.
• Submit fraudulent orders or payment information.

12. Third-Party Links and Services

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

Princess Empire does not control and is not responsible for the content, availability, security or policies of third-party services.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify parts of the website for maintenance, updates, security or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, Princess Empire will not be responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or applicable requirements.

Updated terms will be published on this page. Your continued use of the website after an update may constitute acceptance of the revised terms, to the extent permitted by applicable law.

17. Contact Us