Return Eligibility

To be eligible for a return or exchange, the item must be returned in its original condition and must meet the requirements below.

• Items must be unused and unworn.
• Items must be returned in their original condition and packaging.
• Items must not have been washed, altered, damaged or stained.
• Items must not have been exposed to perfume or other products.
• Proof of purchase or order details must be provided.
• Return requests must be made within 7 days of receiving the order.

Items We Cannot Accept for Return

Certain items cannot be returned or exchanged because of their condition, customization or sale status.

• Custom-made or personalized garments.
• Items altered at the customer's request.
• Items that have been worn or washed.
• Items damaged after delivery through customer use.
• Items without original packaging or tags, where applicable.
• Final-sale or clearance items.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery.

Once we review the issue, we will determine the appropriate resolution, which may include a replacement, exchange or refund where applicable.

Change of Mind

If you change your mind about your purchase, a return may be accepted provided the item satisfies all applicable return requirements.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Exchanges

If you would like to exchange an eligible item for another size or item, please contact us within 7 days of delivery.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative or refund where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed using the original payment method where possible.

Please allow additional time for your bank or payment provider to reflect the refund in your account.

Return Shipping

Customers are responsible for return shipping costs when the return is due to a change of mind, incorrect size selection or another customer-related reason.

Princess Empire will cover reasonable return costs where the return is caused by an error on our part, such as sending an incorrect or defective item.

How to Request a Return

To request a return or exchange, contact our Customer Care team and provide the following information:

• Order number.
• Customer name.
• Reason for the return.
• Clear photographs of the item where applicable.

Our team will review your request and provide the appropriate return instructions.

Important Information

Return and refund requests are reviewed individually according to the condition of the item and the circumstances of the request.